Frequently Asked Questions

For Shopping: DoneThing is your very own personal assistant. We get you what you need, no matter what it is. Be it medicine, daily need item, specialty products, street food or more.

For Pick & Drop: Pick, drop, deliver or move anything that is legal & transportable.

For Tasks: We believe in making your life simpler. Deposit cheque, queue up to book tickets, get your PAN/Adhaar card, Duplicate key made and so much more without having to step out to do any of these yourself.

For Home Services: DoneThing will find you a solution for any problem you might come across in your daily life, finding an electrician and plumber, cleaning & maintenance, appliance service and repairs, or getting laundry done.

You can place your request via App or over a call. Once we have accepted your request, we mobilize our skilled resources in getting things done for you. Our resources are well acquainted with the city & are armed with a thorough knowledge of your preferences. The execution is quick & as requested.

We deliver or move anything from your lunch, to keys, to your passport, gifts & even clothes for laundry, without the hassle of going yourself. Just tell us on the App or give us a call and save your valuable time.

Our service charges are a function of time & distance. We follow dynamic pricing, making it a fairer deal for you. You pay relative to how complex your request is and the distance we need to travel.

We maintain a standard ‘No Questions Asked’ returns policy if the product/service delivered is not of satisfactory quality. The time frame & refund is a factor of the vendor’s policy.

We fulfill service requests across Delhi NCR (except request originating from Ghaziabad,Greater Noida, Faridabad) for anything that is legal, available & transportable. We are also constantly expanding our service & product range, as well as our service area, so feel free to test us anytime.

We are operational between 9 AM & 11 PM, 7 days a week (most holidays also).

Yes, You can schedule a request for a later date and time (even for non-operational hours). Such a  request must be placed within our standard operational hours and confirmed acceptance by our team.

A service-request can be cancelled without any charges before our team has started processing it.

No, we do not charge any premium on any of the products ordered. Our policy is to try and deliver all the products at or below MRP. However we do have a convenience fee which are the charges for DoneThing service. Our Convenience fee is dependent on the complexity of your request the distance we travel to deliver it.

We deliver ‘Anything-Anytime’ from any store of your choice that falls within the geographical limits of your city.

Our policy is to complete requests at the least possible time. If a particular request is taking longer than usual than our team will inform you in advance.